We like the idea that you would never need to return an item, but on the odd occasion this can not be helped.
Please see below Taylor Jayne Return policy
1: We offer a 14 day return policy, from the date the item is purchased. After this period we can not offer and exchange or a refund.
2: Please contact firstname.lastname@example.org prior to returning products. The product must be sent unused and in the same packaging as it arrived. In failure to do this, this will result in no refund or exchange.
3: The sender is responsible for occurring postage costs with regards to returns, unless the item is deemed faulty.
Please take care on packaging items, if items arrive back to Taylor Jayne damaged due to unsuitable packaging this will unfortunately stop any refund from being issued.
4: Faulty items. These must be reported within 24 hours from receiving delivered items, failing to do so TAYLOR JAYNE will withhold the right for any refund. Please email email@example.com with clear photographs and reasons of the fault.
The items will need to be sent back to TAYLOR JAYNE, once checked Payment and postage will both be refunded.
5: Any Mineheart order will not be able to be returned or exchanged.
Click and Collect from Horley Surrey
Once your order has been placed, we will send you a confirmation when your order is ready for collection. Please wait to be contacted with a time and date for collection.